iTickets Box Office Solutions

Download the Ticket Your Event Packet PDF

firefox iTickets, helping organizations sell tickets since 1993, is the largest independent Christian ticketing service in North America, processing nearly 100,000 ticket orders in 2007 alone. We have grown to serve most of the major Christian festivals and event promoters in the country as well as hundreds of local promoters, churches and ministries.

SERVICE: Online ordering is active 24 hours a day. Our call center is open Monday-Thursday from 9:00 am - 6:00 pm EST and Fridays from 9:00 am - 5:30 pm EST. Calls received after business hours and on weekends are directed to voice mail and, unless urgent, are returned the next business morning. Special phone center hours can be offered for special on-sale promotions. We accept Visa, MasterCard, Discover, Amex and debit cards.

RESERVED SEATING: Our box office solution accommodates reserved seating venues, allowing your customers to know at the point of sale that they’re getting the seats they want. If we do not have your venue set up, plan on a week to get your venue’s seating chart into our system.

SETTING UP OUTLETS: Our box office solution is available to be used by your outlets, such as local stores, churches, venues, and even your office. This allows all outlets to sell from the same inventory of tickets, especially important when you’re selling reserved seats.

TICKET PRINTING: We can use your pre-printed tickets or print tickets for you. If you need tickets printed, call our office and we can administrate that at a nominal fee. Print-at-home tickets or our electronic “iTicket” are also available. Contact our office for details.

SERVICE FEES: Customers are typically charged a 15% ticket service fee based on the price of the ticket. There is a minimum service fee of $4.00 per order on all orders. If the show is canceled for any reason, our service charge is nonrefundable. Some promoters opt to build the service fee into the price of their ticket, which is also available upon request.

MARKETING DATA: All data we capture in the process of serving your clients is available to you (excluding credit card information) to be added to your database — a great way to stay in touch with your audience for future events.

DIRECT DEPOSIT OF SALES: If your organization has a merchant account and internet gateway, we can direct all ticket sales to your banking account. This can be an important cash flow consideration. This may take up to a week to put in place.

SUPPORT: On call support is available 24/7.

ORDER FULFILLMENT: Tickets are mailed to customers via first-class mail. Tickets for all orders received within ten days prior to the event will be made available on the date of the event at Will Call by the promoter. A Will Call list will be emailed or faxed to the promoter prior to the show.

REPORTING: Once we have sold the first ticket for your event, you will receive daily email updates. Promoters also have access to view ticket sales and orders online at iTickets.com.

SETTLEMENT: Ticket sales revenue is mailed via first class US Mail 3 days after the event. Other methods of transmitting funds can be considered, such as FedEx and wire transfers.